To request access to medical records for ongoing care
Your privacy is protected by the hospital at all times. We have strict policies on who can access and receive your information and all staff are bound by a strict code of conduct and legal obligations with respect to maintaining the confidentiality of your information
In accordance with the Privacy Act 1988 (Cth), The Privacy Amendment (Enhancing Privacy Protection) Act 2012 and Privacy Regulations 2013, patients may obtain access to their medical record.
Admission Notification to GP
To ensure continuation of care, your GP will be informed of your admission and discharge information. Please inform Reception staff at each admission if you do not wish for this information to be sent.
My Health Record
Western Private Hospital participates in the My Health Record (MyHR) scheme which enables the key health information from your episode of care to be communicated correctly and efficiently with all your healthcare providers. At the time of admission please advise the staff if you would prefer not the have the episode of care uploaded to MyHR. For more information, please refer to:
www.myhealthrecord.gov.au
Health Providers / Organisations
Please send your request to Health Information Services by:
- Email – medrecords@westernprivate.com.au
- Fax – (03) 9318 3590
Ensure when sending your request;
- via email, please use your professional health organisation email address.
- via fax, please use your organisation’s letterhead.
- Include patient’s full name and date of birth and specify what information you require.
Patients
Your GP or specialist is able to request information from your medical record for ongoing care by following the above process at no cost.
Patient information required by yourself for any other purpose will need to complete the Request to Access a Patient Record process outlined below. This will incur a fee and can take up to 45 days to process.
To request access to medical records for claims, clinical trial or study, personal use or other purposes
Patients or Relatives of
To request any information from your medical record, please complete the following process:
- Download the Request to Access a Patient Record form.
- Complete the form and save.
- Attach the completed form with a copy of your photo identification and return it via
- Email – medrecords@westernprivate.com.au
- Mail – Health Information Services
PO Box 4258
West Footscray VIC 3012
Law Firms, Insurance companies, Research Clinics or other
Submit your formal request to Health Information Services at medrecords@westernprivate.com.au
Please ensure that;
- Your request is submitted on your organisation official letterhead
- Include the patient full name and date of birth and specify the information you are after.
- Include patient signed consent for release of information
Note:
In accordance with the Health Records Act 2001. Western Private Hospital requires payment of fees for access to patient records and have up to 45 days to respond to your request. Fees are outlined on the Request to Access a Patient Record form. You will be invoiced for this service and payment is required prior to the release of information.
Any further queries on the above process, please contact Health Information Services on (03) 9319 3197 between 8.00am – 4.00 pm Monday to Friday.